Need to Make A Return?
Looking to return your order? We'll help you get started! All you'll need is your order number and shipping zip code to start your return. You can find your order number in your order confirmation email.
Click Here Get Started
Return Policy
Solid gold is an heirloom piece that will last a lifetime and we want you to love your jewelry! We will happily return any unwown, undamaged pieces that are in their original conditions for 14 days after delivery, for any reason.
Zayla will cover the cost of your return shipping labels, and your refund will be credited back to your original payment method after acceptance from our team.
Our return process is straightforward and simple! Use the return portal link to start the automated process using your order number, and we'll send you a pre-paid shipping label to return the product.
FAQ
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Zayla jewelry, you may return it within 14 days of receiving it for a full refund or exchange. The item must be in its original condition with all tags and packaging intact.
What is the exchange policy?
Unfortunately, it is not possible to exchange your Zayla piece. However, you may return it and then make a new purchase.
How do I initiate a return?
You can start a return through our return portal by clicking here.
Who pays for the return shipping for my jewelry?
No worries! Zayla will cover the cost of your return shipping label.
What is your policy for defective or damaged 14k solid gold jewelry?
In the rare case of receiving a defective or damaged item, please contact our customer service team within 7 days of receiving the item. We will provide you with instructions on how to return the item for a replacement or full refund.
