Made to be worn daily.
Passed down eventually.
Here’s how to keep it that way — the daily rules, the monthly wash, and what to do when life happens to your jewelry.
Manufacturing defects are on us for a full year from purchase.
Solid gold can almost always be fixed — email us and we’ll arrange it.
When a vermeil piece’s gold layer eventually thins, we’ll replate it.
The daily rules
Jewelry goes on last when you’re getting ready, and comes off first when you’re home. Solid gold handles the rest — shower, gym, swim — while sterling silver and vermeil pieces prefer to stay dry.
Whatever the metal: skip chlorine and household cleaners, spray perfume before the jewelry goes on, and take pieces off for heavy lifting and high-impact anything.
Storing & cleaning
Store pieces dry, and store them separately — diamonds are harder than everything else in the box and will happily scratch their neighbors.
Once a month, give worn pieces a wash: warm water, a drop of mild soap, a soft cloth. For diamond pieces, a gentle pass with a soft toothbrush brings the light back. Dry completely before putting anything away.
Built to last — not indestructible
Honest talk: gold is a soft metal. Our pieces are designed to last a lifetime, but no fine jewelry is unbreakable. 14k carries more pure gold, which makes it a touch softer; 10k has more alloy, which makes it tougher. If you’re a little harder on your jewelry, 10k is your friend — it’s why our featherlight AirGold pieces use it.
And here’s the great news about solid gold: it can almost always be repaired — re-shaped, re-polished, re-set, made new again. If something happens to your piece, reach out and we’ll take care of it.
Asked & Answered
Every piece includes a one-year warranty from the date of purchase covering manufacturing defects — a stone loosening in its setting, a clasp giving out under normal wear. It doesn’t cover damage from impact or harsh chemicals, or loss or theft. If something seems off, email us and we’ll sort it out.
Don’t panic — the beauty of solid gold is that nearly everything can be fixed. Within the first year, repairs are usually covered by warranty; outside it, we’re still happy to help, and most repairs are fast and inexpensive. Email us with your order number, photos, and what happened.
Yes — think of it as a spa day for your jewelry. Send us your Zayla pieces and we’ll polish out scratches and dents, tighten settings and prongs, re-shape, re-size rings, and shorten or lengthen chains (lengthening may carry a small fee). $15 plus shipping, back to you in 2–3 weeks. Email us to start.
We do. Vermeil is a thick layer of 18k gold over sterling silver, and with daily wear — especially if you’re a little hard on your jewelry — that layer typically wants a refresh every year or two. Replating generally runs $20–$75 including shipping, depending on the size of the piece, and takes about 4 weeks. When yours is ready, email us — we’ll replate it and send it back glowing. It’s part of the deal: we don’t sell pieces we’re not willing to keep alive.
Solid gold — most of our catalog — is waterproof and tarnish-resistant. Shower, gym, swim: it can keep up. Select pieces in sterling silver or 18k gold vermeil (always noted on the product page) would rather skip the pool and be stored dry between wears. Whatever the metal, avoid harsh chemicals like chlorine and household cleaners.