We want you to love what you ordered. If it's not right, return it within 14 days of delivery for a full refund — return shipping is on us. Returns must be started and postmarked within 14 days of the delivery date, and pieces must come back new and unworn, with any original tags attached. Refunds are processed within 10 business days of reaching our returns team. Full details — exchanges, gifts, bundles, packing — live on our Returns & Exchanges page.

Start anytime through our Return Portal.

Yes — and exchanges get double the window: up to 30 days from delivery. Email us at help@zaylanewyork.com with your order number and what you'd like instead, and we'll arrange the swap directly.

Made-to-order pieces from our site are returnable within the same 14-day window as everything else. Two exceptions are final sale: custom pieces (non-standard sizes, stone changes, or other modifications arranged over email) and engraved pieces.

Every piece includes a one-year warranty from the date of purchase covering manufacturing defects — a stone loosening in its setting, a clasp giving out under normal wear. It doesn't cover damage from impact or harsh chemicals, or loss or theft. If something seems off, email us and we'll sort it out.

The beauty of solid gold is that nearly everything can be fixed. Within the first year, repairs are usually covered by warranty; outside it, we're still happy to help — most repairs are fast and inexpensive. Email help@zaylanewyork.com with your order number, photos, and what happened.

Yes — think of it as a spa day for your jewelry. Send us your Zayla pieces and we'll polish out scratches and dents, tighten settings and prongs, re-shape, re-size rings, and shorten or lengthen chains (lengthening may carry a small fee). $15 plus shipping, back to you in 2–3 weeks. Email spa@zaylanewyork.com to start.

Gently and rarely — solid gold doesn't ask for much. An occasional wash in warm water with mild soap, a soft cloth, and thoughtful storage will keep pieces bright for decades. The full routine, including diamond care, is on our Jewelry Care page.

Three reliable ways: use our Ring Size Guide (including a printable sizer), measure a ring that already fits, or ask a local jeweler — it's quick and usually free. If you're between sizes, go up. Buying a gift? Email us — we're good at covert operations.

Yes — every piece arrives in a presentable, gift-worthy box. We refresh our packaging seasonally, so it varies a little by season and by piece. For the full presentation, add our gift bag to your order in the cart for $5 (sized for jewelry — a Bijou Box won't fit, but it doesn't need help looking good).

Absolutely. A third ring, white gold, mixed metals — email us at concierge@zaylanewyork.com with the ring styles and sizes, and we'll build you a custom order link with the same 10% bundle discount and free travel cases.

You have a 3-hour window to cancel — email us as quickly as you can and we'll confirm whether we caught it in time. We can't add or swap items on an existing order, but we can update your shipping address before it ships. And if we miss the window, our 14-day returns have you covered.

Enter your code in the Discount Code field at checkout and click Apply — you'll see the new total before you pay. One code per order. New-customer codes work once, on full-priced pieces (bundles are already discounted at the same rate). If a code won't cooperate, try another browser or clear your cache — and if it still won't, email us.

Yes — we offer installment plans through Shop Pay, including interest-free options. Select Shop Pay at checkout to see the plans available for your order.

Yes. Standard shipping is free above a minimum order value, and expedited shipping is free above a higher one — the current thresholds are always in the banner at the top of the site. Free shipping applies within the contiguous US (Hawaii, Alaska, and US territories excluded).

In-stock orders are processed within 24 hours; made-to-order pieces list their crafting time on the product page. From there, standard delivery typically arrives within 5 business days and expedited within 2–3.

Not currently — we ship within the US only. If you're outside the US and have your eye on a piece, email hello@zaylanewyork.com and we'll see what we can do.

Your shipping confirmation email includes a tracking number and link. Tracking can take up to 24 hours to activate — if it looks quiet at first, your piece is moving; the scan just hasn't caught up.

Nine times out of ten it turns up within a day — carriers sometimes scan a package as delivered slightly early. Check around your door, with neighbors, and with building management, and confirm the shipping address in your order confirmation. (Orders over $500 require a signature, so those are never left unattended.) Still missing after 24 hours? Email us and we'll take it from there.

That's on us. Email us at help@zaylanewyork.com with your order number and a photo, and we'll make it right — a replacement if it's in stock, or a solution you're happy with if it isn't.

Solid 10k and 14k gold and lab-grown diamonds, with select pieces in sterling silver or 18k gold vermeil over sterling silver. Every product page lists exactly what a piece is made of — metal, karat, and stone specs included. No mystery metals, ever.

Chemically, physically, and optically — nothing. Even a professional gemologist needs specialized equipment to tell them apart. Lab-grown diamonds form under the same heat and pressure as mined stones; the address is just different.

We chose lab-grown because they're traceable, responsibly made, and let us set bigger, better stones at honest prices.

Because lab-grown diamonds changed the math — and we price off the new math.

Growing a diamond above ground costs a fraction of mining one. Much of the industry still prices diamonds the way it did a decade ago — and the market would let us do the same. But we exist to make diamonds accessible: an everyday staple, not a once-a-decade splurge. So we price off what diamonds actually cost us today, plus the honest margin a small business needs. Nothing padded, nothing theatrical.

The stones don't cut corners: graded on the same 4Cs as mined diamonds, full specs on every product page, and IGI certification available on anything over a carat. The price isn't the catch — it's the point. Diamonds you can wear every day.

The ratio of pure gold to alloy: 10k is 41.7% gold, 14k is 58.3%. The extra alloy actually makes 10k a bit tougher and more scratch-resistant — that's why our featherlight AirGold pieces use it. 14k carries more gold content with excellent everyday durability. Side by side, the color difference is nearly impossible to spot — and both are solid gold, through and through.

Solid gold — most of our catalog — is waterproof and tarnish-resistant. Shower, gym, swim: it can keep up. Select pieces in sterling silver or 18k gold vermeil (always noted on the product page) would rather skip the pool and be stored dry between wears.

Whatever the metal, avoid harsh chemicals like chlorine and household cleaners. The full routine is on our Jewelry Care page.

Yes. Nearly all jewelry allergies trace back to one metal — nickel — which shows up in costume jewelry and plated base metals. We don't use those. Our solid gold is nickel-free and made for every day, sensitive skin included.

If you have a diagnosed nickel allergy, add a note at checkout and we'll give your piece an extra check before it ships.

Every diamond's specs — carat, color, clarity, cut — are listed in the Details section of its product page. For pieces with stones over 1 carat, we can arrange IGI certification before your piece ships — fees range from $30–$150 depending on the number of stones and total carat weight, and it adds about a week of processing. Anyone can request a quote. Email hello@zaylanewyork.com to set it up. One note: the certification fee isn't refundable, even if the piece comes back to us.

By master jewelers in Istanbul and Mexico — two of the world's oldest jewelry-making traditions. Istanbul has been working fine gold since the Byzantine era; Mexican artisans bring generations of technique and a bold design sensibility. We hold every workshop to the same standard: pieces built to be worn daily and handed down eventually.

Often, yes. Non-standard sizes, stone swaps, and other modifications are possible on many pieces — email concierge@zaylanewyork.com with what you have in mind and we'll tell you what we can do. Just note that custom-made pieces are final sale.