Yes, 14k solid gold can be worn in water and won't tarnish.
It can still be subject to discoloration or dullness over time due to exposure to chemicals or natural oils from the skin. However, with proper care and maintenance, 14k solid gold jewelry can retain its original color and shine for many years.
14k solid gold jewelry is more durable and resistant to scratches and dents compared to higher karat gold (such as 18k or 24k) which can be softer and prone to damage. It is also more affordable than higher-karat gold jewelry while retaining its luxurious and elegant look.
Return & Refund
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Zayla jewelry, you may return it within 14 days of receiving it for a full refund or exchange. The item must be in its original condition with all tags and packaging intact.
Unfortunately, it is not possible to exchange your Zayla piece. However, you may return it and then make a new purchase.
You may initiate your return on our return page providing the information requested.
No worries! Zayla is responsible for your return`s shipping fee.
In the rare case of receiving a defective or damaged item, please contact our customer service team within 7 days of receiving the item. We will provide you with instructions on how to return the item for a replacement or full refund.
Order & Shipping
Already have an account? Great! Simply log in to your Zayla account and go to the "My Orders" section to check the status of your order. When your order is prepared and ready for shipment, you will receive a tracking number via email, allowing you to monitor its progress as it travels to you.
Don't have an account yet? No problem! You can create one now using the same email address you used to place your order, and your order will appear in the "My Orders" section. Once your order is packed, the tracking number will be automatically sent to you. It may take a few hours for the courier to pick up your package and scan it into the system, and if your order was packed over the weekend, it will be updated on the next business day.
If you need to make any changes to your order, including adjusting and canceling the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
Your order will be shipped in 2-3 business days after your purchase.
We will send out the shipping details once your order has been shipped.
Currently, our shipping is limited to the US, but we have plans to expand globally in the near future. If you provide us with your shipping location, we will assess it and get back to you.
Is your lovely Zayla piece broken? No need to fret! Simply complete this form to request a repair service, and we will get in touch with you at the earliest opportunity.
The warranty lasts for 1 year from the date of purchase. If you experience any issues with your jewelry during this time, please contact our customer service team as soon as possible to initiate a warranty claim. The warranty does not cover damage caused by misuse or neglect, such as scratches or dents due to impact or exposure to harsh chemicals or environments. It also does not cover loss or theft of the item.
To keep your 14k solid gold jewelry looking its best, it is recommended to clean it regularly with a mild soap and warm water, using a soft-bristled brush to gently scrub away any dirt or grime. You may also clean your jewelry with a soft cloth such as the cloth provided with sunglasses. Avoid exposing your jewelry to harsh chemicals or abrasive materials, and store it in a dry and safe place when not in use. For more details, you can visit our Jewelry Care page!