Get in Touch
Real people, quick answers — pick whichever suits you.
Chat with us
The fastest way to reach us during business hours — tap below and a human appears.
Email us
Questions and styling: concierge@zaylanewyork.com
Help with an order: help@zaylanewyork.com
We reply within 2 business days.
Warranty & Repairs
Something wrong with your piece? Most things can be fixed.
Email us with your name, order number, what happened, and a photo or two of the piece — we'll take it from there.
Custom Pieces
A size we don't carry, a stone swap, a bracelet in necklace length — if you can describe it, we'll tell you if we can make it.
Press: press@zaylanewyork.com · Corporate & bulk gifting: corporate@zaylanewyork.com