Frequently Asked Questions
We offer free 14-day returns on all unworn items with original tags attached. Pieces marked Final Sale (look for the red badge on the product page and in your cart) can't be returned or exchanged.
Standard shipping typically takes 3-5 business days. Express shipping is available for 2-3 day delivery.
Yes we do! Most rings can be made to order in any size, including half sizes. Note that this is considered a 'made-to-order ring' that's final sale. This process usually takes 2-3 weeks, but can sometimes take longer depending on the style. If you're interested in a custom-sized ring, email concierge@zaylanewyork.com with the ring that you're interested in and your size.
We can help! We have a few different methods of measuring outlined on our ring sizing page.









